ResQTech Privacy Policy

1. Information We Collect

1.1 Account Information

We collect basic account information required for login and user authentication, including:

• Name
• Email address
• Agency affiliation
• Password (stored securely using industry-standard hashing)

1.2 App Usage Data

We collect non-personal analytics data to improve performance and stability, including:

• App interactions
• Crash reports (via Firebase Crashlytics)
• Device information (such as model and operating system version)

1.3 Network Data

Because the app communicates with our backend API, we may collect:

• IP address (for security and auditing)
• Request logs
• Authentication token usage details

1.4 Radio Channel & Agency Data

The app may download and cache agency-specific radio channel information. This data is non-personal and used only to power app features and agency configuration within ResQRadio.

2. How We Use Your Information

We use collected information to:

• Provide and maintain the ResQRadio service
• Authenticate users and manage access to agencies and templates
• Improve app reliability, performance, and usability
• Secure our systems and detect misuse or unauthorized access
• Support multiple agencies and user configurations
• Troubleshoot issues and respond to support requests
• Comply with legal and operational requirements in public safety environments

We do not sell user data.

3. Data Sharing

We may share limited data with:

• Firebase Crashlytics (for crash reporting and diagnostics)
• Your agency administrators (for verifying your access and managing user permissions)

We do not share or sell personal data to advertisers or unauthorized third parties.

4. Data Storage & Security

We implement industry-standard safeguards to protect your data, including:

• Encryption in transit (HTTPS)
• Token-based authentication
• Secure password hashing
• Access controls for agency administrators and system operators

Data is stored on secure ResQTechnologies-operated or ResQTechnologies-managed servers and infrastructure.

5. Data Retention

We retain account and agency data only as long as necessary to operate and improve the service, or as required by law or operational policies. Users may request account deletion by contacting us using the information in the Contact Us section.

6. Children's Privacy

ResQRadio is intended for use by first responders, emergency services personnel, and affiliated agency staff. It is not designed for or directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information that we hold
• Request corrections to inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent (if applicable)

To submit a request or exercise any applicable rights, please contact us using the information below.

8. Third-Party Services

ResQRadio uses third-party services that may process limited data in order to provide functionality, including:

• Firebase Crashlytics – collects crash logs, device identifiers, and diagnostics data to help us troubleshoot and improve app stability.

These third parties process data in accordance with their own privacy policies and applicable regulations.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ResQTech Technologies
Email: [email protected]
Website: https://resqtech.org

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.